Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
Introduction
vale-path respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
Information We Collect
We may collect the following types of information:
- Personal identification information (name, email address, postal address)
- Enquiry details and project specifications you provide
- Technical data including IP address, browser type, and device information
- Usage data about how you interact with our website
- Communication records when you contact us
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide quotations
- To process and fulfil orders for our products and services
- To improve our website functionality and user experience
- To send relevant communications about our products (with your consent)
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a contract when you request our services
- Legitimate interests in operating and improving our business
- Consent for marketing communications
- Legal obligations we are required to meet
Data Sharing
We may share your information with:
- Service providers who assist in our operations (hosting, analytics)
- Installation partners when coordinating service delivery
- Professional advisers including lawyers and accountants
- Regulatory authorities when required by law
We do not sell your personal information to third parties.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for five years following your last interaction with us.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
International Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place when transferring data internationally.
Changes to This Policy
We may update this privacy policy periodically. We will notify you of any material changes by posting the new policy on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Address: 47 Industrial Circuit, Dandenong South VIC 3175, Australia